Orders & shipping
Where do you ship?
We are launching for customers in Australia first.
Will I receive tracking?
When tracking is available for your order, we will send the tracking details after dispatch.
Can items arrive separately?
Some orders may be fulfilled from different locations. If that happens, your items may arrive in separate parcels at no extra product cost.
Returns & problems
What if my item arrives damaged, faulty or incorrect?
Contact us as soon as possible with your order details and photos if relevant. We will work with you on an appropriate remedy.
Can I change or cancel an order?
Contact us quickly. We cannot guarantee changes once an order has entered processing or fulfilment.
Products
How do I know whether a product is right for my pet?
Please read the product description and care instructions before use. Stop using a product if it becomes damaged or unsuitable for your pet.