Returns and refunds
We want you to be happy with your Yumi & Co. order. This policy is in addition to any rights you may have under the Australian Consumer Law.
Faulty, damaged or incorrect items
If an item arrives faulty, damaged or incorrect, contact us as soon as possible with your order details and, where useful, clear photos. Depending on the circumstances and your legal rights, an appropriate remedy may include a replacement, refund or other solution.
Change-of-mind returns
For eligible change-of-mind returns, contact us within 30 days of delivery before sending anything back. Items should be unused, in their original condition and packaging, with proof of purchase. Return postage for an accepted change-of-mind return is generally the customer's responsibility.
For hygiene and safety reasons, we may be unable to accept a change-of-mind return for an item that has been used on a pet, unless required by law.
Before returning an item
Please contact us first for return instructions. Do not send an item back to a supplier or manufacturer without our instructions.